King's College Hospital NHS Foundation Trust

About King’s College Hospital NHS Foundation Trust 

One of London’s largest and busiest teaching hospitals, King’s College Hospital has a strong profile of local services primarily serving the boroughs of Lambeth, Southwark, Lewisham and Bromley. The Hospital’s specialist services are nationally and internationally recognised in liver disease and transplantation, neurosciences, haemato-oncology and foetal medicine.

Supporting the Trust is King’s College Hospital Charity. Striving to make a difference to patients and their loved ones across the Trust by supporting developments that go above and beyond the NHS’ offering, their aim is to assist in the delivery of a better experience and better results for the people who come to them in a time of need.

The Solution: SPARK® Media

Opting for SPARK TSL’s full SPARK® Media package, King’s College Hospital Charity helped fund the five sites including Denmark Hill, Princess Royal University Hospital and Orpington.

They opted for the full SPARK® Media package on BYOD, which features everything in the lite version, as well as:

• Live TV
• Live Radio
• 15 Puzzle games
• Unlimited resource links
• Tab customisation

The charity also included the addition of our digital magazines through our print package. A virtual newsstand of renowned magazine titles that range from National Geographic to Top Gear.

Available to patients, staff and visitors, SPARK® Media ensures that everyone on site can relax with a variety of entertainment offerings and be informed of the hospital services including their charity. It’s all available on their own personal devices after logging in to the WiFi. 

The charity helped fund the provision of tablets that could be leant out to patients who don't have their down device. SPARK® Unite creates the ability to lockdown the tablets so they are only used for their intended purpose and won't work outside the hospital site premises. There is also a button that wipes all previous user data. This means that patients can log into their email, social media etc and not worry that the next user can access their account. This clear down wipe ensures complete security of patients data. 

These tablets use SPARK® Connect WiFi and have access to SPARK® Media directly from the homepage. 

Customisable Addition to SPARK® Media

Translation resources

To cater to London’s diverse population, SPARK TSL worked with the Trust and Charity to provide a selection of international radio links. The comfort given by hearing your first language, or listening to news from your country of origin is invaluable. Along the same lines, hospital stay leaflets have also been added, as well as a link to the Trusts Interpreting services. SPARK TSL hopes these resources will provide solace and reassurance to patients and their families who don’t speak English.

Tailored Tabs

SPARK® Media comes with 3 tabs as standard, Entertainment, Charity & My Care. With the full package, King’s College Hospital was able to fully customise these tabs and the links within. They put what was important to their Trust on the platform. A sample of their tabs and links within are as follows:

Digital Inclusivity

SPARK® TSL finds a solution for all. Building on top of the guest-access WiFi solution installed 16 years prior, we worked with the Trust to install SPARK® Media on 365 Samsung tablets that were purchased by King’s College Hospital Charity. These tablets are managed by The Trust’s Volunteer team, who deliver a fully charged, ready-to-use tablet and headphones on request. Enabling anyone without access to their own technology to enjoy the SPARK® Media platform experience and all of its additions. The devices are kitted with SPARK® Unite. It’s a system that wipes patient data from the device after they’re done using it. It’s literally as easy as touching a button, ensuring total security. Patients can log into their email, do online banking, browse social media and be confident that Unite will remove any trace of their personal data used, so the next user can’t access it.

Complete Managed Service

One of the original goals back in 2005 was to ensure that any digital adoption did not add administrative or maintenance duties to staff. This is why SPARK TSL guarantees its entire managed service. With the network being monitored by SPARK TSL engineers, any issue will often be spotted before the customer or end-user even knows it’s there. To directly support the customer or the end-user with any queries or difficulties, SPARK TSL has an active 24/7/ 365 UK-based Service Desk on hand, wrapping up the solution