Digital Forensic Experts Partner With WiFi SPARK Service Desk

WiFi SPARK is the owner and developer of the innovative and unique SPARK® Platform which delivers the most flexible, feature-rich and scalable solution for guest-access WiFi and entertainment on the market today.

Operating alongside our suite of service offerings including WiFi, SPARK® Media and Analytics, we provide a dedicated Service Desk, which not only supports our own businesses solutions, but that of our customers as well. 

Service Desk In Action

Forensic Analytics, a leading provider of innovative software solutions in the fight against crime, were awarded the UK’s highest award for innovation back in 2021, the Queen’s Award for Enterprise, recognising the impact and significance of its work within digital forensics.

Having recently opened an office in Edinburgh and expanded their Scottish headcount, they  aspired to further improve their cross-UK offering by switching to a reliable and customer-focused solution. Forensic Analytics recognised that a partnership with WiFi SPARK would be the perfect fit.

"We have worked closely with Forensic Analytics Limited to a build and create a strong bond between our respective companies. The passion, enthusiasm, and commitment to deliver a professional and positive user experience has only been possible through strong working relationships and a can-do attitude. 

Making the business decision to handover the Customer Experience element of your service to another supplier requires an abundance of dedication and training to help build the trust and confidence required. As a business who has historically done the same thing, we recognised early on that our capabilities and experience would be under scrutiny and that this would go a long way to proving ourselves a worthy partner.

It has been an honour and a pleasure to work with such talented individuals who have helped turn a bespoke solution to life to create a long-term sustainable partnership together."  - Louis Ravensfield, Operations Director.

As Forensic Analytics continue its growth in Scotland, a Service Desk has now been opened in Irvine, where we provide technical support and as much-valued peace of mind, allowing us to create better experiences for clients and their customer base, 24/7/365. You can read more about their continued growth and our partnership in their article.

Providing Round-The-Clock Support

The SPARK® Service Desk is solutions-focused and UK-based, delivering inbound technical support services. Staffed by IT professionals using ITIL and ISO best practice, the SPARK® Service Desk team have excellent communication skills via telephone, email, and chat.

We offer unbeatable SLAs and exceptional support 24/7/365, designed to meet the specific requirements of our customers.

SPARK® can offer a range of services, from an “open all hours” answering service through to a highly sophisticated Network Operations centre that can monitor and manage systems around the clock and the globe.

We pride ourselves in providing exceptional services to our customers, ultimately helping them focus on core business initiatives, whilst WiFi SPARK takes care of maintaining customer satisfaction. Behind every WiFi SPARK solution are a team of customer care agents, field engineers and network operation heroes that ensure the smooth running of the service.

Bespoke Solutions That Will Elevate Your Service Offerings

For more information or to get in touch about our range of SPARK® packages, visit our website.