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Enhance that home away from home experience with Hospitality WiFi

Enhance your guest experience with top-tier hospitality WiFi that caters to the needs of modern travellers, from streaming entertainment to business communication.

Ready to transform your guest’s stay?

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Enhance guest experience

Integrating WiFi with smart room technologies allows guests to control lighting, temperature and entertainment through their devices or tablets for comfort and convenience.

Plus, get seamless connectivity across all areas including rooms, lobbies, restaurants and conference facilities.

Personalise stays

Collect data on guest preferences and behaviours to personalise their stay –– offering online exclusives, tailored recommendations and service promotions.

Staff can use WiFi for real-time communication, improving coordination and response times for guest requests and operational tasks.

Explore more opportunities

Host conferences, meetings and events with reliable internet connectivity that people can truly count on with each and every visit.

Facilitate virtual or hybrid events with strong WiFi infrastructure and expand the reach and appeal of hosted events.

blog 4 - What Features Will the Right Hospitality WiFi Solution Provide

Providing WiFi to 1,000 hotels in the UK

This multinational hospitality brand operates some of the best-known hotel chains and restaurants in the UK, with hundreds of thousands of customers visiting its properties every day.

High visitor turnover necessitated a superior WiFi service across multiple venues tailored for each business division. The group required robust WiFi to support business events and guest needs, offering free access alongside a pay-to-use video streaming service.

How we helped and the impact it had

We integrated our state-of-the-art WiFi solution with the existing network across over 1,200 hotels and restaurants. The solution provided free access and a premium video streaming service.
Advanced analytics from the SPARK® platform gave insights into customer behaviour, helping the group enhance customer engagement and optimise marketing strategies.
The hotel WiFi solution offers hotel guests and restaurants a ‘home-from-home’ WiFi experience.
Our fully integrated solution has enabled the group to provide enhanced customer experiences while building a keen understanding of its demographic. This has been essential for attracting business and retaining customers.
The SPARK® platform enabled the group to respond quickly and intelligently to customer requests or criticisms, allowing them to personalise their experience and drive customer satisfaction and loyalty.

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Branding

We’ll design the user experience to meet your exact requirements and branding to match yours. We design with your users in mind to give them the best customer experience and strengthen your branding and customer loyalty.

Analytics

Observe and extract data from analytics to gain deeper insights into user behaviour. Analytics provides information on location, date range selection, portal activity, marketing preferences, device type and length of stay.

SPARK® CMS

The SPARK® CMS allows you to update the banners on the user experience within your guest WiFi login screen. Your latest campaigns and promotions ensure you’re providing up-to-date messaging to your end users.

Seamless Guest Experience

Guests expect effortless connectivity. Our hassle-free, one-time login process ensures they can stay connected throughout their stay - whether in their room, the lobby, or the restaurant - without constant reauthentication.

Return on investment

Free, reliable and speedy WiFi creates a better stay overall, encouraging repeat stays. And with smart in-room technology, your brand will come to the forefront of guests minds for its digital excellence.

Compliant and filtered

Our hotel WiFi solution is fully compliant with legal requirements, filtered with IWF-compliant filtering categories and ‘Friendly WiFi Scheme’ approved.

Fully managed service

We have 24/7 help desk support and monitoring for end users by SPARK TSL engineers, so you can focus on making your guests’ stay even more enjoyable.

Premium connectivity

We use the best connectivity wherever possible and state-of-the-art hardware to ensure the highest quality connectivity for your guests.