Seamless scalability
Our platform is stable, secure and scalable, meaning if you have additional areas or sites to add over time the system will accommodate the increase in use seamlessly over robust infrastructure.
Customisable experience
Configure different portals for users across one-click, data click or dual user experience for separate patient/visitor and NHS staff logins, all managed through a single SSID.
24/7/365 support
The service is fully managed, with round-the-clock assistance, so you can focus on what really matters and leave the rest to us.
Influential initiative exposure
SPARK Connect® offers Trusts unique opportunities to push medical news and messages while people are connected.
This includes everything from the importance of flu jabs and washing your hands to smoking campaigns and even well-recognised advertisements like “catch it, bin it, kill it,” for example.
It’s a more cost-effective way to drive influential marketing initiatives than publishing paper leaflets and posters on wards.
Amplified charity promotion
SPARK Connect® enables Trusts to maximise visibility and engagement through various charity promotions within the user experience.
You and your charities can then collect this data and use it to drive donations. For example, many NHS Trusts facilitate subscriptions for their charity lottery, which can be a big earner in the long run.
Also, the reach can be further amplified for even more charity engagement and exposure through SPARK Fusion®.
Frequently asked questions
Frequently asked questions
How can I deploy SPARK Connect® in my venue?
Deploying SPARK Connect® is a straightforward process. After you install your broadband/connectivity line to your venue, our solution overlays onto this via our SPARK Gateway® or SPARK Bridge® solution and is broadcast through access points to your patients, staff and visitors. Our solution is vendor-agnostic and works with all access point models, but if you’re unsure what you need, we can help you.
Once the equipment is agreed upon, we’ll discuss the onboarding process with you and agree on customising your login portal, data collection and user journey.
What is your pricing like?
Our pricing is typically based on an upfront cost and a monthly managed service fee. However, we have various pricing models to suit your budget and requirements. Please ask our team for more information.
What security and network monitoring do you provide?
We provide 24/7/365 support and monitoring, where users and staff can contact our Service Desk to ask for technical help or report faults. Our network monitoring system continuously monitors the network elements and will alert our team if anything needs to be investigated. Often, this is resolved before the service users are affected.
Take full advantage of SPARK Fusion® with SPARK Connect®
SPARK Fusion® elevates patient care by delivering an expansive suite of applications and tailored information to each patient.
To streamline your digital transformation within a consolidated SPARK TSL package, SPARK Connect® allows you to install and fully integrate the innovative SPARK Fusion® device at the bedside to enrich the hospital experience.
About us
We’re proud to be the largest provider of patient entertainment and WiFi to the NHS.
Our innovative software is changing lives and digitally transforming healthcare — not just for now, but for the future of Trusts, patients and frontline staff alike.