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Healthcare
Public WiFi
Why SPARK TSL
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Maximise ROI with seamless, scalable and customisable guest WiFi

Staying connected via public WiFi is a necessity. Whether for personal or professional use, a reliable internet connection has become the backbone of our day-to-day lives.

SPARK Connect® provides customers with a seamless, fast and secure public WiFi experience, improving customer satisfaction, boosting engagement and attracting new customers.

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How SPARK Connect® truly makes a difference

SPARK Connect® is our vendor-agnostic guest WiFi and engagement solution. If you already have access points and infrastructure, we can overlay or even install a brand new connectivity line and hardware if you don’t.

Driving smarter workflows and reducing inefficiencies, SPARK Connect® helps you save on operational costs while delivering exceptional service to your users. Whether you're a hospital, charity, campus, or community service, SPARK Connect® empowers your organisation to do more – efficiently, effectively and with purpose.

Ready to see the difference? Contact us today to explore the possibilities.

When Covid hit, our hospitals had to restrict visiting meaning that patients were very isolated at the hospital. Better WiFi gave patients the chance to stay in touch with loved ones.

Hayley Pannick

Director of Development, Imperial Health Charity

Enhanced user experience

Increased efficiency

Stronger engagement and communication

Reduced pressure on resources

Actionable insights

Customisation and branding

Enhanced user experience

SPARK Connect® provides a seamless, secure and intuitive connection for users with customisable, targeted messaging, resources or promotions directly to your audience

This means they'll feel informed and valued straight from the moment they connect. So, you can count on a truly engaged audience as soon as they set foot through your doors.

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SPARK® Bridge

SPARK® Bridge is our cloud-based managed WiFi solution that integrates with your existing wireless infrastructure and eliminates the need for additional hardware. As well as enterprises with existing WiFi in place, SPARK® Bridge is also an ideal choice for businesses with multiple locations, large public venues, educational institutions and hospitality. It also supports a variety of wireless brands, including Cisco, Meraki, Extreme Networks and Ruckus.

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We helped Queen Elizabeth Park scale their connectivity across 560 acres of land, enriching the experience for more than 80,000 people and creating even more meaningful moments and memories to last a lifetime.

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SPARK® Gateway

SPARK® Gateway is a secure entry point for managing and controlling WiFi access, and it serves as an interface between the user's device and the network.

SPARK® Gateway is a powerful and trusted solution used in large venues like hospitals, conference centres, and stadiums. It ensures a smooth and secure connection by assigning network access to each user, directing them to the SPARK® Cloud user experience (UX), and managing their session seamlessly.

Frequently asked questions

Frequently asked questions

What do I need to be able to buy SPARK® Connect for my business?

SPARK Connect® is an overlay service on top of a broadband connection, which you’ll need to purchase from an internet service provider. Once installed, we provide a gateway (which hosts our solution) and access points (if you don’t have them already) which broadcast the WiFi network to your venue.

Once the equipment is agreed, we will discuss the project process with you, agree your customisation of login portal, data collection and user journey and keep you informed throughout the project of its progression.

What security and network monitoring do you provide?

We provide 24/7/365 support and monitoring, whereby both users and staff can contact our Service Desk to ask for technical help or report faults. Our monitoring system continuously monitors the network elements and will alert our team if anything needs to be investigated. Often, this is resolved before the service users are affected. We are also ISO9001, ISO27001 and ISO14001 accredited.

How much training/support is included?

If the venue is taking advantage of our analytics and CMS products. In that case, full training is provided by our products team and supported by our Service Desk, and thereafter, as part of our 24/7/365 support service and fully managed solution.

What is your pricing like?

Our pricing is typically based on an upfront cost and a monthly managed service fee. However, we have various pricing models to suit your budget and requirements. Please ask our team for more information.

How will my business benefit from deploying SPARK Connect®?

SPARK Connect® gives your venue the ability to increase brand awareness, boost loyalty sign-ups, maximise your marketing campaigns and gain validated data. On top of providing a bespoke WiFi experience for your customers, it allows them to share their experience with the world.

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Maximise your donation channels with SPARK TSL

SPARK TSL's WiFi solution comes with the ability to add data-click portals to the WiFi authentication landing page. Trusts and their charities can collect data and use it to drive donations. Watch the webinar

SPARK TSL acquires Hospedia

This webinar provides insight as to why the acquisition happened, what our customers are saying about it, and how this affects the healthcare industry for the better. Watch the webinar