Our Vision for 2025: Connecting Healthcare, Empowering Teams

As we step into 2025, the landscape of healthcare is evolving faster than ever, driven by advancements in technology, automation, and smarter ways of working. At SPARK TSL, we’re not just watching these changes unfold - we’re helping to shape them.

We believe that automation and interoperability will take centre stage across the NHS and healthcare sector. Why? Because these innovations will empower staff, improve workflows, and most importantly, enhance patient care.

Imagine a hospital where systems talk to each other seamlessly, reducing the need for repetitive data entry, or where simple tasks like service requests and meal ordering happen at the touch of a button, freeing up valuable time for frontline teams to focus on what matters most: their patients.

Our mission, “Making life better, with connections that matter”, remains the heartbeat of everything we do. And in 2025, we’re focusing on three big goals to bring this mission to life:

1. Taking SPARK Fusion® further: Empowering patients and staff

SPARK Fusion®, our go-to patient engagement solution, has proven its ability to streamline processes, improve efficiency, and support patient care beyond the hospital walls.

This year, we’re embedding SPARK Fusion® in more healthcare sites across the UK. By demonstrating its clear benefits and measurable results, we aim to show how Fusion can make day-to-day operations smoother for healthcare teams, while encouraging patients to take an active role in their care.

What does this mean?

• Better outcomes: Patients benefit from greater education, support, and service access
• Less admin burden: Staff can save time on manual processes and focus more on meaningful patient interactions.
• Proven success: We’ll show how Fusion delivers tangible results for healthcare teams by sharing real-world examples.

2. Bringing all products to market with impact

Innovation doesn’t happen in silos. Our goal is to help more healthcare organisations access the tools they need to improve efficiency, reduce costs, and transform the patient experience.

By the end of 2025, we're confident that our solutions will enable healthcare teams to work smarter, not harder, reaching more people and driving meaningful change at scale.

What does this mean?

• Clearer pathways: Whether you want to improve patient engagement, streamline internal processes, or connect systems seamlessly, we’ve got a solution tailored to your needs.
• Bigger impact: With a strong roadmap, we’re ready to support healthcare organisations in achieving their efficiency and patient care goals.

3. Launching our new AI initiative: Smarter care, less friction

AI is no longer a future possibility. It’s here, and it’s transforming healthcare. In 2025, we’re launching an exciting AI initiative designed to make accessing support easier, faster, and more reliable for patients and healthcare teams alike.

By introducing AI-assisted support functions, we aim to:

• Reduce wait times: Patients will get through to the right support quickly and efficiently.
• Enhance accessibility: AI will ensure patients can access the help they need, whenever needed.
• Lighten staff workloads: Healthcare teams can spend less time handling repetitive queries and focusing more on direct patient care.

What does this mean?

• Improved patient experience: Faster, smarter support ensures patients feel heard and cared for.
• Better use of resources: AI reduces the burden on healthcare teams, freeing up time for more critical tasks.
• Seamless support: Patients benefit from responsive, accurate guidance through AI-driven assistance.

Looking ahead: Shaping the future of healthcare, together

We know that yesterday’s tools can’t solve today's healthcare challenges. That’s why we’re committed to building solutions that move the needle, supporting healthcare teams as they tackle growing workloads, resource pressures, and evolving patient needs.

2025 is set to be a year of transformation, progress, and impact. With SPARK Fusion®, our AI initiative, and a clear roadmap for success, we’re ready to help healthcare organisations achieve more, stress less, and improve patient care.

If you’re exploring ways to enhance efficiency, empower patients, or streamline operations, we’d be delighted to share how our solutions can help.

Get in touch to learn more about how we’re supporting healthcare in 2025 and beyond.